Mr. Michael Parfett

School: School of Business
Building: Babbio Center
Room: BC 403
Phone: 201-216-8731
Fax: 201-216-5385
  • BA Mathematics, Fairleigh Dickinson
  • MS Mathematics, Lehigh University
  • Exec ED,  Duke University, Finance

IT strategies and emerging issues; International Management; Leadership; Service Management; Business/service models and the alignment with strategy; emerging technologies; application of the disciplines in Service Science

General Information

Mr. Parfett has over 30 years of experience in the Information Technology business.  He has held numerous senior management positions while at Computer Horizons, AT&T and Salomon Brothers as well as runing his own consulting business.  For Computer Horizons Corp. he was President of Chimes a wholly owned subsidiary, which he led from start-up to profitability.

At AT&T, Mr. Parfett was the Consumer Services Ordering and Provisioning Vice President.  In this role, he was responsible for building an organization to provide best-in-class processes and systems for all consumer products and services.  Prior to this, Mr. Parfett was the Operation and Service Management Architect and System Integration Vice President.  In this role, he was resposible for the architectures of all internal AT&T systems.

As President of his own consulting firm, Mr. Parfett specialized in business and technology transformation.  His client base was in the financial services, telecommunications, and Big 5 consulting firms.

Mr. Parfett was a Senior Operating Officer at Salomon Brothers.  He was responsible for the firm's software and hardware infrastructure.  He was one of the senior technology managers responsible for the leading edge solutions used in Tokyo,London and New York.


Institutional Service

Howe School – Graduate Curriculum Committee, 2008-2011

Howe School 5 year planning group, (2008 – 2009)

Professional Service

Chairman of the Technology Advisor board for the Recording for the Blind and the Dyslexic.

Consulting Service
Chairmen of the Technology Board for a non-profit organization, Recording for the Blind and Dyslexic
Honors & Awards

  • IBM Faculty award
  • Lehigh University Fellowship 1969 – 1971
  • AT&T Leadership Council 


Edited Books

Reviewed and edited a book proposal for a new book; Service System Physics – Foundations in Service Management


Professional Societies

Board Memberships

Chairmen of the Technology Board for a non-profit organization, Recording for the Blind and Dyslexic

Past Member of the SUN Microsystems Executive Council and the HP Technology Advisory Board

Past Member of the Board of Directors of:  Chimes, Inc.; Chimes, NV; Chimes, U.K.; and Princeton Softech.

  • MGT 612 Leading People and Projects
  • MGT 630 Global Business and Markets
  • MGT 650 International Business Management
  • MIS 760 Information Technology Strategy
  • SME 610 Fundamentals in Service Management in the Global Market
  • SME 800 Special Problems in Service Management (MS)
  • SME 710 Service Strategy and Design