Help Desk

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|department=[[Information Technology]]
|department=[[Information Technology]]
|location=Basement of the [[Library]]
|location=Lower Level of the [[Library]]

Revision as of 13:04, 15 September 2011

IT Help Desk
Department Information Technology
Location Lower Level of the Library
Network Connectivity
Crystal Clear action button cancel.pngWired Network Ports
Crystal Clear action apply.pngWireless Access Points

General Information

The Information Technology Help Desk provides technology support to the Stevens community. Information Technology Consultants, located at the user service desk in the basement of the Library, are available to assist with the configuration and troubleshooting of software on Stevens issued machines.

Support Requests

The Information Technology department utilizes a web based ticketing system in order to process all support requests. Users may submit a ticket by logging in using their myStevens user name and password.

Additional information about submitting tickets is available at How To Create a Help Desk Ticket.

Hours of Operation

  • Monday - Thursday: 8AM - 10:30PM
  • Friday: 8AM - 7:30PM
  • Saturday: 9:30AM - 5PM
  • Sunday: 12 - 7:30PM (Except During the Summer)

Related Services & Resources

Personal tools