Help Desk

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The Stevens Information Technology Helpdesk troubleshoots and configures software for Campus users.
The Stevens Information Technology Helpdesk troubleshoots and configures software for Campus users.
== Location==
== Location==
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The Helpdesk is located in the basement of the Library
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The Helpdesk is located in the basement of the Library.
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== Hours==
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Monday through Friday: 8am - 10:30pm
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Saturday: 9:30am - 5:00pm
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Sunday: 12pm - 7:30pm
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== Email ==
== Email ==
You can email the Helpdesk at [mailto:helpdesk@stevens.edu helpdesk@stevens.edu]
You can email the Helpdesk at [mailto:helpdesk@stevens.edu helpdesk@stevens.edu]
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The Helpdesk can be reached by phone at 201.216.5500 (extention: x5500)
The Helpdesk can be reached by phone at 201.216.5500 (extention: x5500)
== Tickets ==
== Tickets ==
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You can also create a trouble ticket by logging into [http://helpdesk.stevens.edu helpdesk.stevens.edu] with your [[Computer Accounts At Stevens#Pipeline Account|Pipeline Credentials]].  Please include as much information as possible, specifically contact information.
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You can also create a trouble ticket by logging into [http://helpdesk.stevens.edu helpdesk.stevens.edu] with your [[Computer Accounts At Stevens#Pipeline Account|Pipeline Credentials]].  Please include your contact information and as much information as possible about your problem.

Revision as of 13:30, 7 July 2006

The Stevens Information Technology Helpdesk troubleshoots and configures software for Campus users.

Contents

Location

The Helpdesk is located in the basement of the Library.

Hours

Monday through Friday: 8am - 10:30pm

Saturday: 9:30am - 5:00pm

Sunday: 12pm - 7:30pm

Email

You can email the Helpdesk at helpdesk@stevens.edu

Phone

The Helpdesk can be reached by phone at 201.216.5500 (extention: x5500)

Tickets

You can also create a trouble ticket by logging into helpdesk.stevens.edu with your Pipeline Credentials. Please include your contact information and as much information as possible about your problem.

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