Blackboard for Mac OS

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(Workaround 2:)
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Note: Clicking the OK button will NOT launch the session
Note: Clicking the OK button will NOT launch the session
   
   
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===Solution/Workaround===
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====Solution/Workaround====
This issue can be resolved by using one of the following workaround methods:
This issue can be resolved by using one of the following workaround methods:
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====Workaround 1:====
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=====Workaround 1:=====
Role: User
Role: User
Difficulty: Novice
Difficulty: Novice
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Note: Repeat workaround 1 every time you wish to launch a Web Conferencing session or a recording.
Note: Repeat workaround 1 every time you wish to launch a Web Conferencing session or a recording.
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====Workaround 2:====
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=====Workaround 2:=====
Role: User
Role: User
Difficulty: Novice
Difficulty: Novice
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Click the Open button to allow your Web Conferencing session or recording to launch successfully.
Click the Open button to allow your Web Conferencing session or recording to launch successfully.
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====Workaround 3:====
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=====Workaround 3:=====
We support mobile devices too!
We support mobile devices too!
Role: Participant Only
Role: Participant Only

Revision as of 11:45, 26 June 2013

Web Conferencing: I cannot launch my Web Conferencing session and recordings on Mac OS X 10.8.4


Contents

Affected Platforms

Mac OSX 10.8.4

Issue

Recent security changes released by Apple may prevent Web Conferencing customers from launching Blackboard Collaborate sessions and recordings. Customers using OS X Mountain Lion v10.8.4 will be affected. The security changes no longer allow users to auto-launch JNLP files. The following message will appear when trying to launch a session:

Example.jpg

Note: Clicking the OK button will NOT launch the session

Solution/Workaround

This issue can be resolved by using one of the following workaround methods:

Workaround 1:

Role: User Difficulty: Novice To launch a Web Conferencing session or recording follow the steps below: Locate the downloaded JNLP Note: Please refer to knowledge base article 2941 to learn how to locate the JNLP Download. Control-click (or right-click) the file and then select Open from the context menu. You will see the Open meeting.jnlp confirmation message (Refer to image 1). Example.jpg Image 1: Open meeting.jnlp confirmation message Click the Open button at the bottom of the dialogue box to launch your Web Conferencing session (Refer to image 1). Note: Repeat workaround 1 every time you wish to launch a Web Conferencing session or a recording.

Workaround 2:

Role: User Difficulty: Novice Go to your Apple Menu at the top left corner of your computer screen. Select System Preferences. Select Security & Privacy (Refer to image 2).

Image 2: Security & Privacy window If necessary, click the lock icon at the bottom left of the Security & Privacy window to make the needed changes (Refer to image 2). Under the Allow applications downloaded from: area, select the Anywhere option at bottom of the Security & Privacy window (Refer to image 3). Example.jpg Image 3: Choose Anywhere confirmation message Click the Allow from Anywhere button to confirm (Refer to image 3). You should now see the Open confirmation message shown in image 4 below:

Image 4: Open confirmation message Click the Open button to allow your Web Conferencing session or recording to launch successfully.

Workaround 3:

We support mobile devices too! Role: Participant Only Join the Blackboard Collaborate session on your iOS mobile device (iphone/ipad) or Android phone or tablet. Please refer to knowledge base article 2474 to learn how.

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